DN
Dante N
1 reviews | Active since Oct 2024
06 Oct 2024, 14:44
AF-***
Poor Service from AF, Lines are always busy and communication not being made at all. There’s no explanation on why SARS declined my Tax directive. Logged into efiling and everything is clear on my name. Waited for way too long for a claim made on the 4 of September. This is a bad reflection for a Financial Service company. You had ample time to prepare for this 2 pot system this is unacceptable!!!!
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
07 Oct 2024, 15:36Dear Dante
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply07 Oct 2024, 15:36
Official
Dear Dante
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
DN
Dante N's updateReviewer Update
09 Oct 2024, 08:13Here yet again, these automated replies mean nothing without action. Your lines are always busy I literally called at 08:00 your receptionist always transfers calls to no avail. This is becoming frustrating. If I could give Zero stars I would but this unfortunately this platform does not allow that. You make mistakes on our claims and take your time replying what is this????? You had ample time as a financial house to get your things in order for this 2 pot process. Acting stubborn with our hard earned money is just not right fix your system and get your things in order!!!! Ffs
DN
Dante N's update09 Oct 2024, 08:13
Reviewer Update
Here yet again, these automated replies mean nothing without action. Your lines are always busy I literally called at 08:00 your receptionist always transfers calls to no avail. This is becoming frustrating. If I could give Zero stars I would but this unfortunately this platform does not allow that. You make mistakes on our claims and take your time replying what is this????? You had ample time as a financial house to get your things in order for this 2 pot process. Acting stubborn with our hard earned money is just not right fix your system and get your things in order!!!! Ffs