JH
Jan H
1 reviews | Active since Oct 2010
28 Jun 2025, 14:33
Administratively confused
My company recently switched from Sanlam to Alexander Forbes for Retirement Fund administration. Immediately all transparency documents dissapeared. Mostly impossnle to access starements, balances etc. I’m concerned for when I might need admin assistance. They can’t kerp simple portals or apps alive
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Alexander Forbes Financial Services's replyOfficial
30 Jun 2025, 08:02Dear Jan At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards
Alexander Forbes Financial Services's reply30 Jun 2025, 08:02
Official
Dear Jan At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards