Abysmal Service

If there was a negative rating for service I would give Alexander Forbes -1000. I have been going back and forth with this company to transfer my pension to a new fund. I have filled in forms with all the necessary details needed and still to this day they're telling me about the Recognition of Transfer that they haven't received. I made an effort of calling the receiving fund myself to find out what is the hold up and was advised that nothing was received from Alexander Forbes. I then took the email the Recognition of Transfer request should be sent to and called Alexander Forbes myself and spoke to a person by the name of Ranzu Tshabalala who assured me that he will follow up and use the email I provided to send the request. To this day they're still waiting for Recognition of Transfer when I call them. Companies that are good at customer experience, actually call back their clients when they run out of airtime, it's not rocket science. Alexander Forbes is trailing on customer experience and I'm very much disappointed and wouldn't recommend this company to anyone!!!!