Absolutely shocking customer service

If you are expecting an answer from them don't even bother to contact. I completed my withdrawal forms on the 30th of August. Apparently there was a backlog between the company and Alexander forbes, but unfortunately that is not my problem. A lady by the name of An****, is handling Kaelo's profile , but little to no answers can be provided. I am immegrating and want this to be sorted out before I leave. I am disappointed at the way I was treated over the phone, and not getting an email response just adds fuel to the fire.