Absolutely poor service from Massmart Holdings, Sanlam Employee Benefits and Alexander Forbes

Never before have I experienced such poor service between, Alexander Forbes, sanlam employee benefits and massmart holdings. My wife left the employment of Massmart holdings at the beginning of April 2021, and has been struggling since then to get her benefit transferred between sanlam and Alexander Forbes. I have been in discussion with Nthethe from Massmart Holdings (as we are not permitted to speak directly to Sanlam), and all we have been given is the runaround, empty promises when they do actually return your messages. This service is appalling as Alexander Forbes have been dragging their feet to complete an R.O.T for more than 2 weeks, for a process that literally takes 30 minutes. In addition, their blackhole customer service mailbox is just that, a black hole which emails never get answered. I have sent two follow ups to this mailbox and to date, non have been responded to, or even the courtesy of a response. My wife has also tried to follow up with Rita Cool at ALexander Forbes ,but again a deadline with non existent service. We were given a commitment of 11 June 2021 to finalise and pay, but that date has come and gone, and again, no communication from either party to provide feedback.