RR
Reevona R
1 reviews | Active since Oct 2024
06 Jan 2025, 17:54
Absolutely pathetic service
My claim was submitted on the 25/10/2024, I was told the payout time frame is 6 to 8 weeks which I was okay with however in December I called and emailed regarding my payout and was been pushed around after a couple weeks one of the ladies contacted me regarding my claim and sorted everything inorder for my claims process to continue. It's been 17 days and my claims tracking is on payment and no one has answers as to why it's been delayed.The consultant advised me she even escalated it to the claims manager but there's no response. Please can someone anyone contact me with proper answers it's becoming really frustrating to work with you guys
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Alexander Forbes Financial Services's replyOfficial
13 Jan 2025, 08:06Dear Reevona
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply13 Jan 2025, 08:06
Official
Dear Reevona
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation