LE
Louw E
1 reviews | Active since Jun 2018
14 Nov 2025, 10:41
Absolutely NO service
Waiting for NINE months now for a transfer of an Alexander Forbes managed provident fund to Alexander Forbes RA. Thus NO external parties that can be blamed! NO feedback regarding progress. NO communication apart from several promises "to come back". Will now lodge complaint with ombud.
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Alexander Forbes Financial Services's replyOfficial
14 Nov 2025, 12:53Dear Louw,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply14 Nov 2025, 12:53
Official
Dear Louw,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience