JB
Jarrod B
1 reviews | Active since Oct 2015
28 Apr 2023, 03:57
ABSOLUTELY DISGUSTED
The Customer service is absolutely pathetic!!!! I requested a documentation about a month ago, I've received receipt of acknowledgement of my request and have been cc'd in the response just being passed along from Lindo Khumalo, Scott Sinequan, ***, ***, ***, from one person to the next and NOBODY is actually attending to my query. I send weekly follow up emails, with no correspondence back to me. Appalling. Somebody please attend to the pathetic customer service. I am getting penalised by SARS for documentation that YOU are not issuing to me because of bad customer services! You should be held liable to pay for that.
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Alexander Forbes Financial Services's replyOfficial
28 Apr 2023, 09:14 Dear Jarrod
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply28 Apr 2023, 09:14
Official
Dear Jarrod
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations