Absolute Incompetence and Lack of Communication – No Resolution in Sight

I have been a client of Alex Forbes for some time, but the service I have received recently regarding a withdrawal claim is the worst I have ever experienced.

I lost my job in November and submitted a claim to access my funds. I was initially told that because I had already utilized a Two-Pot claim for the 2025 cycle, I could not proceed until their new financial year-end (1 March 2026). This was the first confusing piece of information I received.

Since then, I have been calling the contact center at least twice a week. I have been sent from pillar to post. I have spoken to contact center managers and escalated claims administration department, and every single person is useless when it comes to communication.

I requested that they cancel the old claim so that I could submit a new one, but I still have no clear response on what I am supposed to do. No one can tell me why the claim's status isn't changing. No one can tell me what is missing. I am being kept completely in the dark.

To make matters worse, I was told that a claim takes 20 business days to finalise. That deadline is tomorrow, and based on the complete lack of movement on my claim status and the silence from your team, I have zero confidence that I will receive my funds.

I was assured this "should have been sorted out automatically," yet nothing has changed. This is a financial services company that cannot communicate, cannot process a simple instruction, and has no regard for the fact that a client lost their job and is in dire need of their own money.

Withdrawal ***

Rating: 0/10