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Duane H

1 reviews | Active since Feb 2018

20 Feb 2018, 10:01

a year later and still no answer

I have been trying to sort out an unclaimed benefit for just over a year and all i have received is a run around. I’m constantly promised a call by the end of the day and yet not once has anyone taken the time to contact me. I’m told documents are missing, then they check the system and all of a sudden find them. This seems to happen every time I call. This is the most unprofessional service i have ever had to deal with, and I have no idea how to get any clarity on this. Unclaimed Benefit : M ********** 5

0
Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply20 Feb 2018, 10:06
Official

Dear dheilbron,

Thank you for taking the time to advise us of the delays in your claim.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Kusha Naidoo

DH
Duane H's update20 Feb 2018, 12:38
Reviewer Update
HI Kusha Naidoo Thanks for the reply, I have just got off the phone with your call center now to be told that “They” have been forwarding the documents to the wrong inbox for processing with the administrator, but I will have to wait 10 to 12 weeks for an answer now, I find this to be completely disgusting as it has taken a year for Alexander Forbes to realize this and it once again becomes my problem as im told it still gets treated as a new claim as only now documents will be processed and normal turnaround time still applies. This is a shocking and unprofessional answer, I would like a more effective way to deal with this matter as I have spent hours on the phone trying to sort this out with on help. This has been an unacceptable experience . I would appreciate it if someone could contact me.