RP
Randall P
1 reviews | Active since Aug 2015
19 Sept 2024, 10:39
A simple password reset
This is absolutely disgusting. How difficult could it be to have your password reset? After countless emails and phone calls and promises to get back to you they just don't. They brag about a WhatsApp line that has been switched off since last month already. There is absolutely no way to contact these people and I have to trust them with my money? I am disgusted in the service and all I need is a password reset. Will never recommend this company.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
19 Sept 2024, 11:39Dear Randall ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply19 Sept 2024, 11:39
Official
Dear Randall ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
RP
Randall P's updateReviewer Update
20 Sept 2024, 10:00Wow got an email from these hopeless people immediately after I posted this and then no response after I rep****. You really don't care about your clients and I am disgusted with your service. How difficult can it be to have your password reset?
RP
Randall P's update20 Sept 2024, 10:00
Reviewer Update
Wow got an email from these hopeless people immediately after I posted this and then no response after I rep****. You really don't care about your clients and I am disgusted with your service. How difficult can it be to have your password reset?