NS
Noluthando S
1 reviews | Active since Jun 2015
01 May 2024, 14:19
A Forbes disappointment
I’m so disappointed in the service I have received regarding my claim. Having to follow up only to be told it has not been processed when all documents have been sent. I was told it would take 3 - 5 working days after all documents were received only for m to follow up on day 3 and b told nothing has been done and they will escalate. What is being escalated? Why? Is there not a set process to be followed for all claims? Highly disappointed
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Alexander Forbes Financial Services's replyOfficial
02 May 2024, 08:00Dear Noluthando, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply02 May 2024, 08:00
Official
Dear Noluthando, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations