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Carien H
1 reviews | Active since Jun 2019
06 Jan 2021, 16:00
a Disgusting Waiting game.
The worst service or lack thereof. My mother in law has been waiting for 4 months for her pension to pay out from Alexander Forbes. 4 months with no income and no communication from Alexander Forbes whatsoever. She being a nurse for 30 years finally being able to rest but now having to worry about money is not right. You are eager to get the money whilst people are working but it seems that as soon as it is time to pay out there is absolutely no regard to the elderly.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
06 Jan 2021, 17:41Dear Carien At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards ( ELI-142)Client services
Alexander Forbes Financial Services's reply06 Jan 2021, 17:41
Official
Dear Carien At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards ( ELI-142)Client services
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Carien H's updateReviewer Update
25 Jan 2021, 09:56So 20 days have passed and nothing has been resolved. Most of my emails go unanswered, I do not get any feedback back. Is this really how Alexander Forbes sort out issues? It is a disgrace!
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Carien H's update25 Jan 2021, 09:56
Reviewer Update
So 20 days have passed and nothing has been resolved. Most of my emails go unanswered, I do not get any feedback back. Is this really how Alexander Forbes sort out issues? It is a disgrace!