A company that does not care about it's (small) clients

After a year of hounding people for information and responses (things that fall under the very basics of client service), I do not feel like wasting any more of my time on them.

The client service person that was assigned to me took weeks to respond to emails, with excuses like "sorry, I did not see your previous email". I never even received a response when I logged an official complaint through their website. The end result is a nightmare tax return, because of lack of feedback. It is no consolation at all to see so many other people complaining of the same problem.

When I told her that I intent to move my investment, she responded with her usual "please do not hesitate to contact me should there be anything else". Her response was disappointing, but not unexpected.

I am surprised that a company like this could care so little about their clients.

I hope that I never have the bad luck to cross paths with them again.