ZZ
Zama Z
1 reviews | Active since Aug 2015
27 Jan 2024, 06:42
60 days my retirement claim rejected .
Hello Peter , My withdrawal claim was submitted last year November but when I checked on their app my withdrawal has been rejected .No one gave me explanation. I was contributing for the past 17 years .I had a black Xmas because I didn't have money school fees etc .Their are making my life miserable.
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Alexander Forbes Financial Services's replyOfficial
29 Jan 2024, 08:02Dear Zama ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply29 Jan 2024, 08:02
Official
Dear Zama ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations