6 months of delays and tack ticks

At this point Alexander forbes deserves no ratings at all ,I have been waiting for my payout for more 6 months, the first lady who dealt with my claim dediced to do nothing about it or even escalate my matter, she simply said contact your employer when I had queries and questions to ask,someone then took over but it seems all of them at Alexander are not even clear of their own rules process and the law, they keep telling me yo wait a wake every week to get a response and everytime the answer comes I will be told they waiting for an employer, the employer has been given more than six months to decide on my money, yet Alexander s rules are talking about how they use their discretion to make decisions, there is ko such thing ,they would rather let an individual suffer than loose business with the employer, at this point I'm still waiting for response which I was to get yesterday and very sure that I will be getting a response that is no solution and be asked to be patient, week by week I have been told to be patient, at this point I'm seeking legal assistance and reported this to the ombudsman.