WS
Waldo S
1 reviews | Active since Jul 2013
12 Nov 2024, 00:42
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Backbto claim being stuck in progress. And as usual NO communication from this place on what is happening. I can see there is a system error and I hope it is not the reason for the delay. Once again, incompetence at its best Avoid avoid. Will never deal with this company again
Helpful (0)
Replies (5)0
Replies (5)
Alexander Forbes Financial Services's replyOfficial
12 Nov 2024, 07:50Dear Waldo
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply12 Nov 2024, 07:50
Official
Dear Waldo
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
WS
Waldo S's updateReviewer Update
12 Nov 2024, 08:49Based on other reviews this respone seems generic and no actual feedback to resolve is received
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Waldo S's update12 Nov 2024, 08:49
Reviewer Update
Based on other reviews this respone seems generic and no actual feedback to resolve is received
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Waldo S's updateReviewer Update
12 Nov 2024, 13:14No actual feedback received...
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Waldo S's update12 Nov 2024, 13:14
Reviewer Update
No actual feedback received...
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Waldo S's updateReviewer Update
12 Nov 2024, 19:05No surprise - no feedback and no communication on my claim payment. From the continuous complaints by others against Alex Forbes it seems that they have no respect for any their clients. I will keep complaining and escalating until I get my payment or feedback. Utterly useless company. Will refuse to ever join an employer if they force me to use AF.
WS
Waldo S's update12 Nov 2024, 19:05
Reviewer Update
No surprise - no feedback and no communication on my claim payment. From the continuous complaints by others against Alex Forbes it seems that they have no respect for any their clients. I will keep complaining and escalating until I get my payment or feedback. Utterly useless company. Will refuse to ever join an employer if they force me to use AF.
WS
Waldo S's updateReviewer Update
13 Nov 2024, 12:36This morning there is no apparently an issue with payment; and it will be paid 'sometime' ?? What a joke of a company. Cannot believe anyone would willingly use this disgraceful place. And of course no follow up feedback
WS
Waldo S's update13 Nov 2024, 12:36
Reviewer Update
This morning there is no apparently an issue with payment; and it will be paid 'sometime' ?? What a joke of a company. Cannot believe anyone would willingly use this disgraceful place. And of course no follow up feedback