GM
GEE M
1 reviews | Active since Jul 2016
24 Feb 2026, 18:50
4 YEARS OF TERRIBLE COMMUNICATION AND DELAYED PROCESSING
I've been struggling with Alex Forbes for years.
They have terrible communication system.
I have to come here on Hello Peter to get them to actually process an academic claim for my son.
It's so disgusting that one has to chase admin to do their job, if you can not handle the funds please release them to other institutions that can.
My son keeps getting red envelopes that he owes fees because someone decided not to process or keep me or the school updated with the adhoc claim.
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
25 Feb 2026, 08:19 Dear GEE
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint. We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint. We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply25 Feb 2026, 08:19
Official
Dear GEE
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint. We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint. We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
GM
GEE M's updateReviewer Update
01 Mar 2026, 11:17There's a *** that sent me an email assuring he will be taking care of the case .
Nothing has been communicated.
This is not your money...
Someone died for you to be our client, respect that atleast
Nothing has been communicated.
This is not your money...
Someone died for you to be our client, respect that atleast
GM
GEE M's update01 Mar 2026, 11:17
Reviewer Update
There's a *** that sent me an email assuring he will be taking care of the case .
Nothing has been communicated.
This is not your money...
Someone died for you to be our client, respect that atleast
Nothing has been communicated.
This is not your money...
Someone died for you to be our client, respect that atleast
GM
GEE M's updateReviewer Update
13 Mar 2026, 16:41Till today I have not received my proof of payment . This is the worst service ever . You are deliberately frustrating customers especially ones we speak on public platforms .
GM
GEE M's update13 Mar 2026, 16:41
Reviewer Update
Till today I have not received my proof of payment . This is the worst service ever . You are deliberately frustrating customers especially ones we speak on public platforms .