PK
Pearl K
1 reviews | Active since Sept 2021
07 Jan 2025, 18:58
4 MONTHS WAITING
I resigned as a teacher at KZN Education Pinetown in October 2024, my file could not be processed to GEPF till this day because alexander forbes have not sent a report on my leave yet the department of education sent them on october,till this day there is no response from them for 4 months now, i cant et my GEPF payout because they are seating on my file for 4 months, i still have to wait another 3 months on GEPF. THIS IS HORRIBLE AND UNHUMANE. MY PERSAL NUMBER IS ***7.
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Alexander Forbes Financial Services's replyOfficial
13 Jan 2025, 08:39Dear Pearl
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply13 Jan 2025, 08:39
Official
Dear Pearl
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation