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Veliwe K

1 reviews | Active since Jan 2026

26 Jan 2026, 09:40

4 Months of Broken Promises: Unacceptable Service from Alex Forbes

Terrible experience with Alexander Forbes Financial Services . Claimed my funds in Oct 2025, and it's now Jan 2026 - still waiting. On Jan 7, 2026, they emailed saying payment would be made within 7-14 days. Today, day 14, I called and they said payment wasn't loaded with no valid reason. They're escalating it... again.

Since Oct 2025, I've been met with silence and excuses. Called Dec 23, 2025, and they had no updates. Got an update Jan 7 saying tax directive was approved, payment incoming. Now they're stalling.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply26 Jan 2026, 09:46
Official
Dear  Veliwe ,

At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint. 
 
We will investigate your complaint and provide feedback on the contact details provided.   
 
Regards 
Alexforbes Customer Experience