WB
Waid B
1 reviews | Active since Apr 2024
24 Jun 2025, 10:48
3RD COMPLAINT same issue for 5 months
Would give -0 rating . I was told by Ruby that it would take 48 hours to reflect after I sent proof of bank details . Which I did before she even called . This was Friday it’s now Tuesday I’m sick of the complaining to complaints team and everything I need someone to send my money I paid for NOW !!!!!!!
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Alexander Forbes Financial Services's replyOfficial
24 Jun 2025, 12:44Dear Waid, At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply24 Jun 2025, 12:44
Official
Dear Waid, At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations