3 months transfer process

The only reason I'm leaving 1 star is because I cannot give negative stars. It has been 3 months and there's been no update on a claim from the 1st of July. I've emailed countless times and have been told I have to wait for the transferring fund to action on their side they've been actioning for 3 months, something they said in the email will take 10 days. I can't reach their customer service line, even when you select the option for them to call you back they never do. The only recourse at my disposal is to camp out in their offices until this is sorted.