3 Months and Provident Fund withdrawal still not received

I'm appalled by the poor service received at Alex Forbes. It's been over 3 months and I haven't received my Provident Fund. I sent numerous emails to their claims department and customer service but I get zero response. When I call, their voice prompts can't recognize the numbers I insert, therefore you can never get them to call you back. I've managed to get through and guess what, they haven't de-invested my funds and if I haven't called they wouldn't have done it even though the claim forms have been submitted. I hope they can resolve this ASAP as it's past the 6 weeks SLA! This is clearly a failing company, I see they've been complained about daily on this platform. I wish my employer never invested their funds with them. I will never invest my funds with them.