MS
Martie S
1 reviews | Active since Mar 2023
13 Oct 2025, 11:55
3-4 days my ass.......
The most inefficient service I have experienced in a long time. Delays, no communication, hiding behind ‘we are still within SLA’ when they keep restarting the process due to errors. Telephony system is a mess, phone just cuts out from time to time, not a single call back, even was promised that a manager would call me back yesterday and still not a single call.
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
14 Oct 2025, 13:26Dear Martie ,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint. We will investigate your complaint and provide feedback on the contact details provided. Regards Alexforbes Customer Experience
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint. We will investigate your complaint and provide feedback on the contact details provided. Regards Alexforbes Customer Experience
Alexander Forbes Financial Services's reply14 Oct 2025, 13:26
Official
Dear Martie ,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint. We will investigate your complaint and provide feedback on the contact details provided. Regards Alexforbes Customer Experience
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint. We will investigate your complaint and provide feedback on the contact details provided. Regards Alexforbes Customer Experience
Alexander Forbes Financial Services's replyOfficial
17 Oct 2025, 17:14Dear Martie
Thank you for affording us the opportunity to investigate and resolve your complaint.
We confirm that the matter has been resolved and that feedback has been provided to you.
Regards
Alexforbes Customer Experience
Thank you for affording us the opportunity to investigate and resolve your complaint.
We confirm that the matter has been resolved and that feedback has been provided to you.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply17 Oct 2025, 17:14
Official
Dear Martie
Thank you for affording us the opportunity to investigate and resolve your complaint.
We confirm that the matter has been resolved and that feedback has been provided to you.
Regards
Alexforbes Customer Experience
Thank you for affording us the opportunity to investigate and resolve your complaint.
We confirm that the matter has been resolved and that feedback has been provided to you.
Regards
Alexforbes Customer Experience
MS
Martie S's updateReviewer Update
17 Oct 2025, 22:53Thank you to all the members from Alexander Forbes who attended to my complaint and assisted in getting the issue resolved and the funds paid out.
MS
Martie S's update17 Oct 2025, 22:53
Reviewer Update
Thank you to all the members from Alexander Forbes who attended to my complaint and assisted in getting the issue resolved and the funds paid out.