PD
Patricia D
1 reviews | Active since Oct 2018
30 Sept 2024, 08:41
2pot payment delay
Their 2 pot service is pathetic to say the least!!! Made an application on the 5th and my claim has been stuck on payment for more than 12days now. Their call centre is useless even sending emails they will tell you about 20days turn around time while people who made withdrawals after me are getting paid. I'm extremely angry with this company. Those funds are mine and we're suppose to be for some financial relief
I am a very disappointed and not happy client
Can you please have it in your heart to empathise with your customers
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Alexander Forbes Financial Services's replyOfficial
30 Sept 2024, 13:14Dear Patrick
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalation
Alexander Forbes Financial Services's reply30 Sept 2024, 13:14
Official
Dear Patrick
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalation