2pot claim not moving to next step!

2pot claim not moving to next step! It has been 11 days now since I launch a claim on my 2 pot, nothing is moving, what seems to be the problem? I had to lodge my unhappiness on hello peter for my claim to move to next step.Since than is sitting on that stage which is stage 2. It is so frustrating having to submit on the 5th Sep and hear some of my collegues who submitted their claim as late as the 9th Sep but already paid by the 13th Sep.It hardly took them 5 days for their claims to be finalized while mine days later still on sage 2.I need to know really how this process worked and please do not tell me about 20 days turnaround while is not consistence. Do I have to come here on hello peter to make my claim be MOVE on the next step always!