2POT CLAIM NO SERVICE & PROGRESS STATUS GOING BACKWARDS AFTER 38 DAYS!!

Submitted a claim on 6 September online.... waited and waited. Checked the status once a week on Friday the 11th of October it moved to Tax Directive received and Saturday 12 October moved to Payment requested.. finally right?!!! NO.... Checked this morning just after 8am and it was still the same status... checked now at 12:32pm and the status went BACKWARDS to Claim Registered - processing... What the hell?!! How does a claim firstly take forever to be processed and now went backwards.

I read many bad reviews here and kept quiet, we have been understanding towards your system not being able to handle the load and limiting services online and even CLOSING whatsapp service, but this will push anyone over the top! I have since I submitted my claim tried to reach you via phone, your website submitting a query, e-mailed multiple times as well - NO RESPONSE.

I clearly noted my issue that when I submitted my claim the correspondence e-mail you have on the claim does not work anymore and I was and still am unable to change the email YOU have on the claim as the field was GREYED OUT! I could not change it... yet my verification options have the right contact info.. how does that make sense!

SO WHAT IS GOING ON WITH MY CLAIM - it's unacceptable