2nd complaint re Divorce Claim process

So a month and 3 days ago a posted my complaint - it seems as Alexander Forbes whole business practice have changed since the two pot came into play.

I sent you numerous emails last week and no response - I sent you one yesterday and nothing. For a big company you have seriously dropped the ball, not just with my claim but with many others (look at all your Hello Peter complaints). After following up on my claim early in last week - I got an email to first say that the 'value will be requested again''...after that I received an email saying I hadn't put my name on the last page...I fixed this and sent it back to ...but then you send CAPEFUND an email to say that the bond letter wasn't correct (YOUR ERROR AS THE ORIGINAL LETTER WE GOT WAS AS PER WHAT YOU REQUESTED)...anyway this was sorted as well. After sending numerous emails venting about my frustration with this whole process I got no reply... and today still no reply to last weeks' emails. Again, first part of my process was a breeze but this second and final part is terrible. And I don't want to get any emails saying how it's being treated as urgent, because if my claim was really that urgent you would have picked up back in September that my name wasn't on the last page and the bond letter wasn't correct. How come your actuaries didn't pick this up immediately??? Again - you are stressing me out and it feels like you are dragging your feet, but I am not going to leave it as is HOW LONG STILL???

I called your call centre again this morning - and a nice lady could say that the bond letter had to be re-requested, which was received and the value was being re-assessed or something like that but she couldn't tell me how long till I get my payout.

I JUST WANT MY PAYOUT TO BUT ALL OF THIS BEHIND ME - THIS WHOLE PROCESS IS TRIGGERING! This whole process is triggering to say the least!