DV
Doriann V
1 reviews | Active since Sept 2023
27 Sept 2023, 20:36
2nd Complaint
I published a review on this platform a week ago. 30min after publishing the review, an agent from their complaints department contacted me, asking why I published the review. After explaining the problems I have been experiencing ... the agent then said she would look into it and get back to me (same day) ... Guess what ... ... still waiting!!! Everytime I phone, which is every 2nd to 3rd day, I get told to wait 24 to 48hrs or 4 to 6 weeks. I have waited 6 weeks since submitting the claim and still no response from AF as to what is happening with the claim. What does a person have to do to get a response by the correct department in this company?
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Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
28 Sept 2023, 09:03Dear Doriann,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply28 Sept 2023, 09:03
Official
Dear Doriann,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
DV
Doriann V's updateReviewer Update
29 Sept 2023, 23:22I would like to say thank you to Lebohang Kgasi from the complaints department. She seems to be the only person in this company who knows how to provide quality customer service and who does what she says.
Lebo, thank you for taking the time to get this matter sorted and resolved.
Not only do you deserve a performance bonus and permanent raise, you should also receive a promotion.
Once again, THANK YOU.
Lebo, thank you for taking the time to get this matter sorted and resolved.
Not only do you deserve a performance bonus and permanent raise, you should also receive a promotion.
Once again, THANK YOU.
DV
Doriann V's update29 Sept 2023, 23:22
Reviewer Update
I would like to say thank you to Lebohang Kgasi from the complaints department. She seems to be the only person in this company who knows how to provide quality customer service and who does what she says.
Lebo, thank you for taking the time to get this matter sorted and resolved.
Not only do you deserve a performance bonus and permanent raise, you should also receive a promotion.
Once again, THANK YOU.
Lebo, thank you for taking the time to get this matter sorted and resolved.
Not only do you deserve a performance bonus and permanent raise, you should also receive a promotion.
Once again, THANK YOU.