WC
Willeen Cornelius-Dolan
1 reviews | Active since Aug 2021
03 Oct 2024, 07:38
21 working days later and still no payment-2 pot withdrawal
It is the 21st working day since my claim was submitted, and I am still waiting on payment. I am so disappointed in Alex Forbes service. HR even mentioned to me yesterday I am the only person having issues with my withdrawal. Everyone else has successfully received their funds within 5 working days. WHEN IS PAYMENT BEING MADE INTO MY ACCOUNT?????????? I refuse to wait any longer.
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Replies (4)0
Replies (4)
Alexander Forbes Financial Services's replyOfficial
03 Oct 2024, 12:39Dear Willeen
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply03 Oct 2024, 12:39
Official
Dear Willeen
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
WC
Willeen Cornelius-Dolan's updateReviewer Update
04 Oct 2024, 11:33Received and email yesterday advising " my bank does not want the funds paid into my account" and that I should call for further assistance. I visited your office in CPT this morning, and spent quite a bit of time there, only to be told they cannot give me a reason why the payment was declined and I must send the necessary documents again for a 3RD TIME, and wait 5-10 working days. WHY AM I OBLIGATED TO SEND THE SAME DOCUMENTS AGAIN BECAUSE YOUR COMPANY IS ***********.
I have provided you with all the necessary documents on the 13th and 23rd September. My claim has gone back into the savings pot and I am back on : Claim registered". How is it okay to treat your clients like this. I am extremely unhappy.
I have provided you with all the necessary documents on the 13th and 23rd September. My claim has gone back into the savings pot and I am back on : Claim registered". How is it okay to treat your clients like this. I am extremely unhappy.
WC
Willeen Cornelius-Dolan's update04 Oct 2024, 11:33
Reviewer Update
Received and email yesterday advising " my bank does not want the funds paid into my account" and that I should call for further assistance. I visited your office in CPT this morning, and spent quite a bit of time there, only to be told they cannot give me a reason why the payment was declined and I must send the necessary documents again for a 3RD TIME, and wait 5-10 working days. WHY AM I OBLIGATED TO SEND THE SAME DOCUMENTS AGAIN BECAUSE YOUR COMPANY IS ***********.
I have provided you with all the necessary documents on the 13th and 23rd September. My claim has gone back into the savings pot and I am back on : Claim registered". How is it okay to treat your clients like this. I am extremely unhappy.
I have provided you with all the necessary documents on the 13th and 23rd September. My claim has gone back into the savings pot and I am back on : Claim registered". How is it okay to treat your clients like this. I am extremely unhappy.
WC
Willeen Cornelius-Dolan's updateReviewer Update
08 Oct 2024, 12:29ALEX FORBES I AM BACK!!!! WHEN IS MY COMPLAINTS GOING TO BE ACKNOWLEDGED? PLEASE PROCESS MY PAYMENT. THE FAULT IS ON YOUR SIDE AS I HAVE SENT ALL MY RELEVANT DOCUMENTS 3 TIMES.
WC
Willeen Cornelius-Dolan's update08 Oct 2024, 12:29
Reviewer Update
ALEX FORBES I AM BACK!!!! WHEN IS MY COMPLAINTS GOING TO BE ACKNOWLEDGED? PLEASE PROCESS MY PAYMENT. THE FAULT IS ON YOUR SIDE AS I HAVE SENT ALL MY RELEVANT DOCUMENTS 3 TIMES.
WC
Willeen Cornelius-Dolan's updateReviewer Update
11 Oct 2024, 10:5227th working day, claim was closed just like that. No explanation, no payment.
WC
Willeen Cornelius-Dolan's update11 Oct 2024, 10:52
Reviewer Update
27th working day, claim was closed just like that. No explanation, no payment.