20 Days Turn Around Exceeded For Two Pot Claims.

Today marks 20 working days since I submitted my two-pot claim, and I have yet to receive the payment or any meaningful feedback from Alexander Forbes regarding the status. This delay, coupled with the lack of communication, is causing me significant concern. Given that the promised 20-day window has passed, I would like to know when my payment will be made. Repeating the 20-day timeline is no longer acceptable, as it has been exceeded. The poor communication is particularly worrying, as it raises concerns about future claims when I eventually retire—or worse, in the event of my passing, when my family may need to claim. Please provide an urgent update on the progress of my payout. I look forward to your prompt response.