MD
Mathapelo D
1 reviews | Active since Sept 2022
08 Sept 2024, 19:52
2 pot withdrawal
I have been trying to access the AF connect since the first of September to date, it doesn't matter what time of day or night I've tried I get the same..we are currently experiencing a high traffic volumes, at 2 AM for over 30 minutes? that is not possible I think they are playing delay technics. I'm sure the grade 1 and grade 8 online registration is far bigger than this but we don't struggle for log in for 8 days.
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Alexander Forbes Financial Services's replyOfficial
09 Sept 2024, 07:01Dear Mathapelo At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
Alex Forbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience
Kind Regards Customer Insights and Escalations
Alex Forbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience
Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply09 Sept 2024, 07:01
Official
Dear Mathapelo At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
Alex Forbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience
Kind Regards Customer Insights and Escalations
Alex Forbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience
Kind Regards Customer Insights and Escalations