2 pot system

I submitted my 2 pot claim the 4th of Sep 2024 ****orkers who submitted the 9th have already received their payments. I called to confirm that no documentation was outstanding. All is in order but still I'm on day 11 and still on claim registered no movement what so ever. Instead I am told about the 20 working days when I asked how other people got paid out in 4 days. U get told matters are dealt with on a case to case manner. It's frustrating when you cant get feedback or see movement at all. My worry is what happens when I hit day 20 and still nothing.