RD
Ruth D
1 reviews | Active since Aug 2009
18 Sept 2024, 11:48
2 pot payment
I have been trying to get assistance with my 2 pot payment to no avail. I cant get through to any number. I have submitted on 9 September and my claim has not even been registered yet, I have been emailing my documents through as other people have suggested. Please can someone assist me
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Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
18 Sept 2024, 14:55Dear Ruth
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply18 Sept 2024, 14:55
Official
Dear Ruth
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
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Ruth D's updateReviewer Update
19 Sept 2024, 15:30please can someone get back to me, I have sent all my documents and asked if everything has been received, and now its quiet again. No one gets back to me
RD
Ruth D's update19 Sept 2024, 15:30
Reviewer Update
please can someone get back to me, I have sent all my documents and asked if everything has been received, and now its quiet again. No one gets back to me
RD
Ruth D's updateReviewer Update
20 Sept 2024, 13:34Still no reply from Alexander Forbes, we only get a response once when putting our complaint on here, then we are forgotten again. I have now emailed my documents on many occasions and even asked if documents are received, and no one answers
RD
Ruth D's update20 Sept 2024, 13:34
Reviewer Update
Still no reply from Alexander Forbes, we only get a response once when putting our complaint on here, then we are forgotten again. I have now emailed my documents on many occasions and even asked if documents are received, and no one answers