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Jamie S
1 reviews | Active since Sept 2024
16 Sept 2024, 10:58
2-Pot Claim - Poor service and Communication.
I logged my 2-pot claim on 4 September 2024. My claim cannot be tracked and has not moved from the original assessment. I have submitted all documents and all of my colleagues who logged their claims after me has already been paid out. I have not received any coms regarding what could be stopping my claim or why my claim is taking this long. It is absolutely ridiculous.
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Alexander Forbes Financial Services's replyOfficial
16 Sept 2024, 15:58Dear Jamie
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply16 Sept 2024, 15:58
Official
Dear Jamie
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations