NT
Noluvo T
1 reviews | Active since Aug 2021
30 Sept 2024, 14:39
2 Pot claim more than 2days
20 Days later my claim is till not moving, i have been stuck on claim registered since i app**** on the 02nd of September. i have sent documents and they confirmed to have received them, but why is my claim not moving? Your service is very poor and you do not care about your clients. Now we have to fight for our money as if we are borrowing from you guys.
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Alexander Forbes Financial Services's replyOfficial
30 Sept 2024, 19:52Dear Noluvo
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply30 Sept 2024, 19:52
Official
Dear Noluvo
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation