2 pot claim dragging for ages

Absolutely terrible service with regards to my 2 pot claim. Submitted my claim on the 06th of March, then I got an email saying that SARS declined the tax directive and that I should visit their offices. Indeed I went to SARS to enquire about this, they told me that Alex Forbes is claiming with the wrong tax number that doesn't belong to me and that they need to apply using the correct one. I've called your offices multiple times and sent emails regarding this matter however all you consultants are the same, they always say that they've app**** with the correct one and that I should wait for feedback from SARS. I just want to know one thing, is it really that difficult to acknowledge your mistake and do the right thing, I can't believe it's taking you guys the whole month to change a simple tax number on your system and use the right one which I've sent you proof of as you requested. You people are really toying with our emotions and our money and it's not nice at all.