JM
Jaco M
1 reviews | Active since Oct 2011
16 Sept 2024, 10:13
2 pot claim
I logged a 2 pot claim on the 6th via the app/website and numerous people that logged their claim after mine already received their payouts. Could you please advise how claims are handled as they should be assessed as they are received. The claim has been stuck on the same step for 4 days now.
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Alexander Forbes Financial Services's replyOfficial
17 Sept 2024, 09:41Dear Jaco
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply17 Sept 2024, 09:41
Official
Dear Jaco
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations