CM
Cindy M
1 reviews | Active since Sept 2024
15 Sept 2024, 08:56
2 pot claim
What a terrible service I've received from Alexander forbes. I've submitted my claim on the 2nd NO communication from you nothing. I had to call and wait for 2 hours to speak to a consultant.I was then advised to send a letter of Registration from Sars. That was done on the 10th. My claim in not moving till now. Everytime I have to call but nothing is moving this is Bad 👎 Service.
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Alexander Forbes Financial Services's replyOfficial
17 Sept 2024, 07:09Dear Cindy
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply17 Sept 2024, 07:09
Official
Dear Cindy
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations