2 POT CLAIM - 26 DAYS OVERDUE

Definitely one of the most FRUSTRATING experiences dealing with you guys. Been making continuous calls regarding my payout with not ONE answer! I was sent an email to please call so that you can sort out my payout, as i was told "Your bank won't allow your savings pot claim to be paid to your account" but cannot get anywhere as no one answers the calls. I called my bank to make sure there is no issues on my side and they told me they received other calls regarding the same issue and it was not the bank but Alexander Forbes not paying because of surname changes. You requested all my documents and i sent it ALL 2 weeks ago ! why are you requesting the documents if not looking at them! I am seriously reconsidering who i invest my retirement money into after this. It's actually SCARY. Please sort out ASAP and pay what is due.