JM
Jaco M
1 reviews | Active since Oct 2011
26 Sept 2024, 08:01
2 pot claim 20 days and still waiting
Can you please update me on my claim today it has been 20 days and still nothing… I cannot understand how no one takes ownership to provide me with feedback and I have to complain in order to get an update.
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Alexander Forbes Financial Services's replyOfficial
26 Sept 2024, 16:56Dear Jaco
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply26 Sept 2024, 16:56
Official
Dear Jaco
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation