LD
Leigh-Ann Dorlly
1 reviews | Active since Mar 2021
01 Oct 2024, 06:24
2 pot
I submitted my 2 pot claim on the 8th of September. I have sent numerous emails and only get an automated response. I've sent supporting documents. My claim has not progressed and no one can answer me! I called numerous times and held on for more than 40 minutes at a time with no response. Please can someone advise me, thank you
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Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
01 Oct 2024, 10:58Dear Leigh-Ann
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply01 Oct 2024, 10:58
Official
Dear Leigh-Ann
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
LD
Leigh-Ann Dorlly's updateReviewer Update
02 Oct 2024, 15:35Your automated response does not help the situation, if you guys can just contact me to give me some sort of correspondence, that will be great. There has been no effort to contact me at all and that is not professional at all.
LD
Leigh-Ann Dorlly's update02 Oct 2024, 15:35
Reviewer Update
Your automated response does not help the situation, if you guys can just contact me to give me some sort of correspondence, that will be great. There has been no effort to contact me at all and that is not professional at all.