VC
Vukosi C
1 reviews | Active since Oct 2024
04 Mar 2025, 15:13
2 pot
Doing application for a claim was very quick this financial year. There’s a option to upload your documents which I did attach my ID , marriage certificate and bank letter. It look like there’s a upgrade from last year 2 pot claim system. My concern is I have attached the documents with my claim on the app but from claim registering it went back to assessment while my documents are attached. I had the same issue last year . Claim number ***
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Alexander Forbes Financial Services's replyOfficial
04 Mar 2025, 17:38Dear Vukosi,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply04 Mar 2025, 17:38
Official
Dear Vukosi,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation