2 months still no assistance

2 months now and all Alexandra forbes has done is tell me they got back to me on an email I DO NOT HAVE ACCESS TO FOR OVER 3YEARS WHICH I STATED ON MY INITIAL HELP REQUEST. I need to update my login credentials as THE EMAIL ADDRESS ASSIGNED TO MY ACCOUNT NO LONGER EXISTS! your help line just keeps me on hold for ages if someone finally picks up they PUT THE PHONE DONE OR DIRECT THE CALL ENDLESSLY. I NEED TO CHANGE MY LOGIN DETAILS BECAUSE THE EMAIL ASSIGNED TO IT NO LONGER EXITST I've mentioned the issue 3 times now. Don't be darft and tell me you emailed me on my old email. If it wasn't because of the company I work for I would change services because WOW