LP
Liezel P

1 reviews | Active since Apr 2021

05 Apr 2024, 19:00

2 months for claim

Omgosh this has been probably the most horrific experience ever

It has been 2 months waiting for withdrawal.I call them every single day for an update.And every single advisor,gives a different story.

I submitted my withdrawal documents on the 06/02/2024 they only submitted my tax reductive last week and now already waiting 2 months .I am told it takes 7-14 days for payout

I have submitted a formal complaint and lemme tell you ,the feed back the assistance the company as a whole wht a **** storm.I am now promised that a payment has been loaded Nd by Monday the 8th I will receive proof of this.i hope and pray that this process is complete so that I can move on with my life .1 star is still to little . Thank you Alexander forbes for absolutely Nothing

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply08 Apr 2024, 09:05
Official
Dear  Liezel ,  At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.  We will investigate your query and provide feedback with the contact details provided.     Kind Regards Customer Insights and Escalations