2 Calls, a Query at complaints dept and no progress 12 Business days later...

A new week has begun, and the claims tracker still reflects the same status as it has on 5September when I submitted the claim. Both phone calls made to enquire was a waste of my time and money as the operators couldn't even confirm the actual status of the claim. They seem to be trained to tell the client that it takes 20 business days for the claims to be processed; well, I am nearly at the 20business days goalpost. An enquiry to the Complaints department also bore no fruit as having a complaint number seem to be a way for AF to hush the client. I don't think AF Forbes realize that this is our own moneys we are trying to access lawfully. When my monthly contribution is accepted there is no problem but seem like there is a big problem when I have to access the money, I have entrusted AF to manage. Maybe it is time for me to reach out to the Ombudsman to resolve the issues in AF's house that they cannot seem to resolve.