16 weeks waiting for provident fund

Been waiting for more than 8 weeks now yesterday I received an email and it reads as follows “ Dear Ms Baloyi,

I trust you are well.

Please be advised that the tax directive was received on 11/09/2026, and the claim will now be sent for checking before payment can be processed.

Kindly note that the claim had to wait for the bill to be processed and finalised on the system, as no switches can be loaded during the monthly billing process.

We have requested the team to process the payment as a matter of urgency today and will provide you with further update” but I checked today on calls and email still not through for payment I’m honestly tired