15 weeks in the making - NO communication and NO payments

Communication is HORRIFIC

Alexander Forbes paid for a tracking company to find me for a unclaimed pension fund. Not sure why a third party was needed to track me when Alexander Forbes have my contact details, as they have maintained the same for the last 20 years.

After lodging the claim 14 weeks ago, it has been a constant struggle to get any feedback from Alexander Forbes. Phones are not answered, e-mails ignored. It took Alexander Forbes 6 weeks to respond to my e-mails which the company claims takes them 48 hours to get to - 6 weeks and the response was less than satisfactory with no information on the status of the claim/ payment.

Alexander claims that payments are made within 6 - 12 weeks.

Here I am almost 15 weeks and again 8 days of waiting for communication after requesting feedback once again on what is happening with this claim.

I don't understand why Alexander Forbes pays to find a person to refund money owed, only to do exactly the opposite.