KM
Katlego M
1 reviews | Active since Jul 2017
27 Feb 2024, 23:02
10 weeks later, claim still not paid!
10 weeks later, my claim is still not paid. I am the one running behind these people now. All I get are emails telling me that after 2 days I will get an update. Today I received a 3rd date for a response. Everytime I request an update, I get a bunch of words with no explanation.
How is a CLO communicating with a client after an escalation? This is clearly a Tuck shop. Please pay my claim, we about to go into Easter Holiday while I claimed before Christmas. Does this make business sense? Train your employees, have pride in you service, you damaging your reputation with nonsense.
How do you take 10 weeks with something that you specialize in anyway?
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
28 Feb 2024, 08:00Dear Katlego,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply28 Feb 2024, 08:00
Official
Dear Katlego,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations