1 star is 5 stars too many 6 months and counting for money that is legally mine to be paid out.

Complaint: Unreasonable Delays and Lack of Accountability – AlexForbes Withdrawal I resigned from my fund with AlexForbes in June 2025. Prior to submitting my claim, I confirmed multiple times with your consultants that everything was in order and that the standard three-month employer waiting period app**** before payment would be finalised. Despite this, I have been subjected to unnecessary delays, contradictory information, and a complete lack of ownership from your team. I was informed that SARS requirements were outstanding, so I went through the trouble of resolving everything myself, obtained the tax PIN, and submitted all requested documentation. I have been told repeatedly that the documents were not attached, despite sending them multiple times. I have spent hours on the phone, speaking to various consultants, yet no one takes accountability and no senior person has contacted me to resolve this. Every time I call, I am given another excuse, another delay, and no clear timelines. I am tired of being told to wait while nothing happens. Let me be absolutely clear: THIS IS MY MONEY – not yours. I have met every requirement placed before me. I have comp****, I have submitted documents repeatedly, and I have done everything expected of me. AlexForbes is now ********ly withholding my funds through administrative incompetence, lack of communication, and a complete disregard for client urgency and financial wellbeing. The delays are causing financial strain and stress that could have been avoided if your processes were competent and your staff accountable. I demand the following: Immediate resolution of my withdrawal and payment process A senior manager assigned to my case who will take ownership Written confirmation of what, if anything, is outstanding – with evidence Clear timelines for finalisation and payment I will escalate this matter further to the Pension Funds Adjudicator and the FAIS Ombud if this is not resolved as a matter of urgency. AlexForbes is a financial institution entrusted with people’s retirement savings. Treating clients with this level of disregard is unacceptable and *********. I expect prompt action and feedback. Ian Kruger